Privacy policy.

Data Protection Policy - Artcare

Last update: 01/09/2023

At Artcare, we attach great importance to protecting the personal data of our visitors and customers. This policy explains what data we collect, how we use it and what your rights are.

1. Data Controller

Artcare SAS, registered under SIREN number 899.908.198, is responsible for the processing of personal data collected via its website and within the framework of its services.

2. Collected data

We collect and process two types of data:

2.1. Site visitor data

  • Browsing information (cookies, IP address, pages visited)

  • Data supplied via contact forms (name, email, message)

  • Login data for account creation

2.2. Customer and partner data

  • Professional details (last name, first name, email, telephone, company)

  • Documents and files required for services (e.g. product photos, style guidelines, exclusive virtual models)

  • Billing and payment information

3. Purposes of Processing

Your data is collected for the following purposes:

  • Ensuring the smooth running of the site and improving the user experience

  • Respond to requests sent via the contact form

  • Carry out contractual services with our customers

  • Manage billing and payments

  • Ensure secure access to customer files

  • Meeting our legal and regulatory obligations

4. Data Sharing and Hosting

  • We do not sell any personal data to third parties.

  • Customer data is stored in a secure cloud, with access restricted to authorized employees.

  • Our technical service providers (hosting, storage services) are subject to the same confidentiality and security requirements.

5. Shelf life

  • Site visitor data: 12 months after last interaction

  • Customer data : Contract duration + 2 years after last collaboration

  • Billing data: 10 years (in accordance with legal requirements)

  • File access logs: 6 months

6. Data security

Artcare implements appropriate security measures:

  • Restricted access to sensitive data

  • Communication encryption

  • Access monitoring and action logging

  • Regular review of access rights

7. Your rights

In accordance with the RGPD, you have the right to:

  • Access your data

  • Correct inaccurate information

  • Request the deletion of your data

  • Oppose certain processing operations

  • Request portability of your data

To exercise your rights, contact us at contact@artcare.eu

8. Cookies

We use cookies to improve the user experience and measure site traffic. You can manage or deactivate them at any time via your browser settings.

9. Contact

If you have any questions about this policy, please contact us:

  • contact@artcare.eu

  • 14 rue du Mail, 75002 Paris, France

By using our site or services, you agree to this Privacy Policy.